64问：描述一下在你的工作经历中，当现有的工序不管用时，你对此怎么做。
答：我工作过的电信公司的入户订单系统简直混乱不堪，定单不能及时地处理。我搞了一份工作流程表来表明这是影响生产效率的障碍，然后说服我的老板，应当花10万美元建立一个全新的系统。他勉强同意了，但要求我这个新系统最好要能省钱。一年之后，这项计划给投资带来了两倍的收益。面试官想知道这位求职者起什么样的带头作用，采取什么创新方法改变一种错误的工序。证明你可以创造性地解决问题并且能对付计划行不通的困境。你是否达到了你要的效果？
Q: Describe a time in your work experience when the existing process didnt work, and what you did about it.
A: The orderentry system at the telecommunications company where I worked was a mess. Orders werent being processed properly or in a timely manner. I did a work flow analysis to identify the bottlenecks, and then I convinced my boss that we needed to spend one hundred thousand dollars on a totally new system .He reluctantly agreed, but with the caveat that“This had better save us money. ”After one year, the project had paid for the investment twofold.
65问：描述一次你不得不改变领导风格。
答：通常我是那种很有远见而且喜欢授权给下属的领导，但是我希望我下达的命令能立刻执行。当我被派去负责一项扩大产品出口的任务时，9个人来协助我一起工作，接着我开始授权。我很快意识到，尽管这群员工有很好的国际背景，但他们对我计划的反应却不太令人满意。实际上，他们想参与计划的设计。我同意花半天的时间与他们谈论，然后我意识到他们也有很好的点子。使计划进展的惟一方法是鼓励工作组的全体人员为我们的出口问题提供解决方案。我想这些人会一致认为，在必要的时候，我能灵活地、乐意地去改变我的领导风格。你回答这个问题时应强调你能让不同的人都感到称心，所以能产生较好的工作关系。叙述要具体，你如何主动改善不理想的情况？其他参与者对你会有什么评价？
Q: Describe a time you had to alter your leadership style.
A: Im normally a strong leader who has good vision and enjoys delegating, but I expect my orders to be carried out promptly. When I was assigned a project to increase our product exports and was given a committee of nine people to work with, I immediately assumed I had the best plan and began my normal routine of delegating. I quickly realized, though, that this group of employees, with international backgrounds, was not responding well. In fact, they asked to have input into my plan. I agreed to spend half a day talking with them, and then I realized that they, too, had good ideas. The only way to move ahead on the project was to encourage the entire group to offer solutions to our export problem. I think these people would agree that
66问：以前的同事或部属如何描述你的领导风格？
答：我的同事可能会说我的领导风格是少说多干有魄力的。决策时我不会小题大做，在决策过程和执行计划的行动中，我设法让每个人都参与。我的同事确实相信我给整个集体带来了积极的干劲并且启发了别人。面试官正设法断定当应聘者的证明人或其同事接到电话时会对应聘者作出什么评价。实事求是地回答，不要过分渲染或过分谦虚。坦白地描述你的领导风格，举些反映你个人工作方法的具体例子。以前的同事总的来说是否积极地评价你对部门的贡献？
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